Integrated Change and Knowledge Management

Project Objectives Assess the client’s existing processes for tracking issues related to their work-in-process product information Deliver an Assessment Report outlining what changes to PDMLink would be necessary to model the very fast-paced change management process while leveraging the Out-Of-The-Box PDMLink change management functionality ProductSpace Contribution Interviewed 17 stakeholders to assess their needs and contributions to the process Analyzed limited client documentation and existing customizations Developed specifications for custom change management objects (i.e. forms), workflows, and reports Developed recommendations for the creation of inter-related Change Management, Configuration Management, and Knowledge Management systems using PDMLink Delivered assessment results to client management and implementation team  Challenges Client initially believed that PDMLink’s change management process was too slow to accommodate their business goals Client process involved activities and data exchange across several independent systems Results Client has an appreciation for what PDMLink can do to model a fast-paced work in process change management process Client has recommendations to integrate knowledge management with change management Applied PD Theory PTC