Applied Theory
Project Objectives
- Assess the client’s existing processes for tracking issues related to their work-in-process product information.
- Deliver an Assessment Report outlining what changes to PDMLink would be necessary to model the very fast-paced change management process while leveraging the Out-Of-The-Box PDMLink change management functionality
ProductSpace Contribution
- Interviewed 17 stakeholders to assess their needs and contributions to the process
- Analyzed limited client documentation and existing customizations
Developed specifications for custom change management objects (i.e. forms), workflows, and reports - Developed recommendations for the creation of inter-related Change Management, Configuration Management, and Knowledge Management systems using PDMLink
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Delivered assessment results to client management and implementation team
Challenges
- Client initially believed that PDMLink’s change management process was too slow to accommodate their business goals
- Client process involved activities and data exchange across several independent systems
Results
- Client has an appreciation for what PDMLink can do to model a fast-paced work in process change management process
- Client has recommendations to integrate knowledge management with change management
