RAPiDS Support Center
RAPiDS – Remote Administration for Production Data Systems.
You focus on getting your products out the door - we'll keep your systems running at optimum levels with our 'Near-source' administration for your Production Data Systems.
What is RAPiDS?
‘Near-source’ administration of client’s IT Infrastructure.
- Off-site monitoring
- End User Technical Support
- Performance tuning
- Pro-active testing and implementation of patches & upgrades for PTC maintenance paying customers
- Valued-Added ProductSpace exclusive customizations and utilities
- Flexible packages to meet client’s evolving needs
Benefits
- You own your PDS and data
- Eliminate need to hire additional administrator and reduce burden on existing IT staff
- Greater level of expertise at a lower cost than single in-house administrator
- PTC applications maintained at latest maintenance release and functionality
- No risk of admin personnel learning at company expense and then leaving
Tiered Options
RAPiDS SOS – Supplemental Operations Support, you already have an on site staff – we can help cover your gaps
- System Monitoring
- Daily Checks
RAPiDS Admin – Your hardware and system, our expert administration
- System Monitoring
- Daily Checks
- Performance Tuning
- MOR Installs
- Business Administration
- Backup Validation
RAPiDS Complete – Administration plus End User Support
- Includes all features in the RAPiDS Admin tier
- Keep your users productive with rapids response to issues
- Desktop support via desktop sharing session
- Users interact with RAPiDS Support Team via Ticket Tracker, phone, or email
RAPiDS Hosted – You control it, we administer it with our RAPiDS Support Center
- Hosted in our secure data center
- Complete System and IT Administration
- Go ahead and customize it, it is your system
- Upgrade on your schedule
