Unlock Peak Performance and Reliability for Your PLM Environment with RAPiDS!

In today's fast-paced engineering and manufacturing world, the performance and reliability of your Product Lifecycle Management (PLM) system are paramount. Downtime, slow performance, or administrative bottlenecks can severely impact productivity and innovation. That's where RAPiDS Remote Admin for Production Data Systems from ProductSpace comes in!

RAPiDS offers a robust suite of services backed by a team with comprehensive skills in Systems (IT, Network), Application( Webserver, JSP), Database Management (Oracle, Microsoft SQL), and CAD/Engineering Data Management.

• System Uptime & Monitoring (24x7): We provide continuous monitoring and proactive support with guaranteed response times based on your customer prioritization. Our custom monitoring tools and Siemens System monitor track CPU/Memory usage, PLM processes, log files, databases, backups, security, and licenses, alerting our team to resolve issues promptly and minimize end-user impact.
• Protection of Your IP & Data Integrity: Benefit from proven backup and recovery procedures and robust disaster recovery protocols to safeguard your intellectual property. We install and configure hot backup software, perform full and incremental backups, and periodically test recovery procedures to ensure data integrity.
• Maximized Productivity: Stay productive with our technical and user support, including live interactive desktop support and a convenient web-based ticket tracker. Our End-User Support offers global helpdesk services via web, phone, or email, focusing on best practices for product usage and enhancing user productivity.
• Optimal System Performance: We perform continuous performance tuning of your application, OS, hardware, and database. ProductSpace actively works with customers to tune PLM and its database for optimal performance. If performance thresholds aren't met, we collaborate with you and software vendors for additional tuning, and even provide recommendations for hardware upgrades if resource limitations are identified.
• Comprehensive Reporting: At the end of each month, ProductSpace provides a detailed report including system and performance metrics such as system uptime SLA, unplanned outages, KPI measurements, backup status, PLM usage profile, disk space utilization, and server CPU/memory utilization.
• Flexible Packaging & Pricing: Our services are designed to meet varying customer requirements. Whether you need fractional administration service to supplement your existing Winchill Administrators or a fully outsourced and managed service covering all aspects of application support, RAPiDS offers flexible options, including 24x7 or 12x5 geographical/hours coverage.

• System Administration: This includes stopping/starting PLM environments, proactive log file management, addressing system alerts, managing workflow and publishing queues, refreshing test systems with production data, applying service packs/patches, and managing software configuration control.
• Database Administration: We handle stopping/starting databases, adding space, restoring corrupted databases, updating Oracle statistics, reviewing growth and resource utilization, performing security audits, performance analysis, defragmentation, and applying patches.
• Operating System Administration: In close coordination with your IT department, we ensure OS updates, tuning for maximum application performance, and application of critical OS patches, all while following formal change control processes.
• IT & Security: We manage SSL configuration for PLM, support your IT in identifying and remediating security issues, and implement security processes to ensure only authorized resources access your environment.
• Business Administration: This covers adding new lifecycle states and roles, minor workflow updates, managing types/attributes, troubleshooting queue failures, setting up replication and indexing rules, OOTB revision series updates, resource bundle updates, OIR updates, CAD translation/publishing scheduler configuration, access control troubleshooting, and user account management.